Empowerment or Exploitation? Making Sense of Homeless Hotspots

Homeless Hotspots, a new fundraising initiative, debuted at South by Southwest in Austin. In the last couple of days, debate has raged over the internet about whether this is appropriate or offensive, empowering or exploitative.

On the one hand, you have outrage and criticism. On the other hand, you have advocates standing up for it. Then you have a bunch of people in the middle trying to see both sides, and make sense of it all.

I see points on both sides. Initially, the idea intrigued me. As someone who works in the housing and homelessness sector, I’m always interested in practical ways to empower people experiencing homelessness, or who are at-risk. If this is one way, perhaps an evolution of the street newspaper, as the group behind it argues, it potentially has merit. Providing a service in a popular location, and one to draw attention to homelessness in a manner and to a crowd that may not always have it on its mind, has potential. That Front Steps, an Austin homeless-serving agency, was involved, and identified the vendors, was an early point in favour.

On the other hand, I’m well aware of how complex it can be to portray the experiences of homeless people, and how, done wrong, it can end up being pejorative – intentional or not. While obviously not as demeaning and dehumanizing as something like the HoboHunt app, I can understand how, despite good intentions, something of this nature could end up treating homeless participants as something of a prop, rather than empowering them in a meaningful way.

My initial reaction was one of optimism, and I haven’t changed my mind as of yet. For me, it comes down to agency. Were homeless vendors simply instructed to provide a service, full stop, this would be problematic. But vendors are encouraged to interact with clients. They’re as much sales people as service providers. Subscribers go through a sign-in screen where they see links to the stories of each vendor as well. Collectively, this provides a true transaction; it’s not just information, there’s an interaction between vendor and client.

For me, the best point against came from Tim Carmody at Wired, when he wrote:

This is my worry: the homeless turned not just into walking, talking hotspots, but walking, talking billboards for a program that doesn’t care anything at all about them or their future, so long as it can score a point or two about digital disruption of old media paradigms.

There is that danger, that the company behind it will use this project as a prop. I suspect some of their motivation is self-promotional, but it may provide value regardless of their intention. The way to end homelessness is to provide housing and appropriate supports. This, of course, takes time; owing to this, and limited resources, it won’t happen for everyone overnight, which is why most communities employ a ten year plan approach to ending homelessness.

In the interim, initiatives like this can empower homeless individuals, allowing them to tell their story, hone skills that may help them in other areas, and raise some funds in the short term. They’re not the solution by any means, but they’re also not road blocks, and can add value when done right.

Here’s a video of Clarence, one of the vendors, explaining the program. I’m curious what readers think.

Caveat: it should go without saying, but in case there’s any confusion, all of the above represents my personal opinion only. That is all.


2 Responses

  1. I think anytime a marketing/ad agency does anything not directly for profit, it’s taken as self-promotional… No good deed goes unpunished. Their motivation MAY be self-promotional, but so what if it was? If the end result is even slightly more positive for the people they’re trying to help, I don’t see the issue. Making a large charitable donation could be considered self-promotional too if there was any media involvement in it.

    So they make a charitable gesture in their area of expertise (in terms of creating a campaign, not in the area of homelessness) instead of merely donating… and get ripped on. I think in the realm of self-promotional materials, this is an initiative that is doing far more good than most puff pieces considered self-promotional.

    I appreciated all your other points, Alex. 🙂

  2. Fair point about how marketing firms are perceived.

    Also, thanks for reading! 🙂

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